Privacy Policy

1. Information We Collect

We collect information to provide reliable internet, mobile, and phone services and to improve your experience. The information we may collect includes:

Information You Provide

Name, address, and contact details
Email address
Payment and billing information
Service preferences and account details
Support requests or inquiry information

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Device information
Browser type and version
Pages you view and actions you take
Cookies and similar tracking technologies

Information From Third Parties

We may receive information from:

Payment processors
Mobile or voice service partners
Analytics providers
Marketing or advertising platforms

2. How We Use Your Information

We use your information to:

Provide internet, mobile, and voice services
Create and manage your Nexra account
Process payments and billing
Respond to customer service requests
Improve website performance and user experience
Send service updates, alerts, or important notices
Maintain network security and prevent fraud

3. Sharing Your Information

We do not sell your personal information.

We may share information only when necessary with:

Payment processors (for billing and transactions)
Service partners supporting our network and infrastructure
Customer support tools
Legal authorities if required by law
Vendors assisting with analytics, email, or website operations

All partners are required to handle your data securely and in accordance with privacy standards.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Keep your session active
Remember preferences
Analyze site traffic
Improve browsing experience

You can manage cookies through your browser settings at any time.

5. Your Rights and Choices

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request corrections or updates
Request deletion of your data
Opt out of marketing communications
Restrict certain processing activities
Request a copy of your data

To exercise any of these rights, contact us at info@getnexra.com.

6. Data Security

We take safeguarding your information seriously. Nexra uses:

Encryption
Secure networks
Access controls
Regular security monitoring

While no system is 100% secure, we work hard to protect your data from unauthorized access or misuse.

7. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we learn we have done so, we will take steps to delete it promptly.

8. Links to External Sites

Our website may contain links to third-party websites. Nexra is not responsible for the privacy practices or content of those sites. We encourage you to review their policies before providing personal information.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with a revised “Last Updated” date. Continued use of our site and services means you accept the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

📧 info@getnexra.com